Shipping & Processing time

  • All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
  • Tracking code will be updated to you via email once the item is shipped
  • Any orders placed before 10am will usually be processed the same day Monday to Friday. We do not process orders over the weekend. The days quoted in the delivery estimation are working days, which do not include weekends. Please take this into account when choosing your delivery option.
  • We offer FREE shipping to all countries. Not included CUSTOMS, DUTY OR VAT WITHIN THE EU. 
  • Customs, duty and VAT charges may apply depending on the destination country. Customs, Duties or VAT may be applicable for countries outside of the EU.
  • Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. 
  • No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.

The moment once placed your order, refund is not valid anymore. Please check carefully before placing the right items.

 

In another case IF YOU RECEIVED...

  • (a) Defective Item - In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to agent@pdragonzzz.com. We will not be able to issue refunds on defective items without prior notification.

    (b) Wrong Item - In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to agent@pdragonzzz.com. We will not be able to issue refunds without prior notification.

    (c) Missing item(s) - In the event that you are missing items in your order. Once we receive this message we will try our hardest to locate the missing item and send this out to you within 3-5 working days. However this may take up to 14 working days if couriers have to open an investigation on the order.