Returns

PLEASE READ THE BELOW INFORMATION BEFORE SUBMITTING A RETURN. FAILURE TO DO SO MAY RESULT IN A DELAY TO YOUR RETURN BEING PROCESSED.

USING SELF POST LABELS - Please only use a door to door service if using self post. Sending the parcel to a collection point will result in the parcel being lost and we take no responsibility if this would to occur. 

We DO NOT offer returns or exchanges for ALL lifting gears for hygienic reasons.

Please choose your size carefully before placing your order.

 

In another case IF YOU RECEIVED...

(a) Defective Item - In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to agent@pdragonzzz.com. We will not be able to issue refunds on defective items without prior notification.

(b) Wrong Item - In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to agent@pdragonzzz.com. We will not be able to issue refunds without prior notification.

 

The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.

Returns are only granted within 14 days from your order being received. This allows for ample time to inspect the products before use. 

We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 10% off discount.

Products may be tried on for sizing, but not used for a workout.

If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.

If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.

If the product is returned in an unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.

If the product does not meet the return criteria, we reserve the right to reject the return. 

 

(c) Missing item(s) - In the event that you are missing items in your order. Once we receive this message we will try our hardest to locate the missing item and send this out to you within 3-5 working days. However this may take up to 14 working days if couriers have to open an investigation on the order.